Press Release

Vocal Laboratories Wins "Best Of Show" Award at AVIOS/SpeechTEK Conference

EDEN PRAIRIE, Minn., April 10, 2003 - Vocal Laboratories, the pioneer of usability surveys for customer service, today announced winning the "Best of Show" award at this year's AVIOS Speech Developers Conference and SpeechTEK Spring EXPO, March 31 - April 2 at The Fairmont San Jose, for VocaLabs' outstanding services in the speech recognition industry.

The winners were judged by the AVIOS Board, who visited with exhibitors on the show floor, carefully exploring new products, services and technologies. The judges placed priority on outstanding achievements in eight categories to work with existing standards and the degree to which it contributes to the development of future Speech products and services.

"The Best of Show award demonstrates that VocaLabs has created a much needed solution in the speech industry. We offer a unique survey service with our large pool of panelists that dramatically improves the caller experience. We were proud to be chosen for this award and will continue to innovate and lead the way for usability and market research in speech recognition and other customer care technologies," commented Peter U. Leppik, CEO of VocaLabs.

AVIOS (the Applied Voice Input/Output Society) is a non-profit professional organization that furthers understanding of the benefits of using speech recognition technology and of good practices in developing speech applications.

About Vocal Laboratories

VocaLabs solves the need for cost effective and statistically accurate feedback about client care Speech Recognition, IVR, human agent, and tone applications. Our clients are end user enterprises, call center consultants, application providers and equipment vendors. We have the unique ability to evaluate a customer contact application at any stage of development, from prototype to live in the field using a large and demographically diverse pool of panelists.

For VocaLabs news and information, please go to http://www.vocalabs.com.

CONTACT INFORMATION

Press Contact:
Jessica Ament
Vocal Laboratories, Inc.
952-941-6580 X 202
jament@vocalabs.com