Press Release

VocaLabs Enhances Service Offerings

EDEN PRAIRIE, Minn., April 16, 2003 - Vocal Laboratories, the pioneer of usability surveys for customer service, has created a new prototyping tool for VocaLabs surveys. The online capability allows clients to design, run and work through the survey process securely over the Internet. The process streamlines and reduces time and expense by identifying the survey requirements early in the design cycle and providing clients direct on-line access to their survey data.

With VocaLabs integrated prototyping technology, clients can now explore survey design at the very earliest stages of the survey definition cycle. Clients can view the survey while still in progress with faster access in evaluating the survey results.

"Our online prototyping combined with online delivery of results provides our clients with unprecedented access to quality evaluations in near real time. The online prototyping integration creates an enhanced solution that provides our clients with more development options for their customers and end-users," commented Dan Taylor, VP of Development and Operations.

"We are committed to continually improving our survey services and streamlining the process for our clients. Online prototyping creates a more straightforward process for our clients ensuring effortless action for our clients to provide good customer service," commented Jessica J. Ament, VP of Marketing.

About Vocal Laboratories

VocaLabs solves the need for cost effective and statistically accurate feedback about client care Speech Recognition, IVR, human agent, and tone applications. Our clients are end user enterprises, call center consultants, application providers and equipment vendors. We have the unique ability to evaluate a customer contact application at any stage of development, from prototype to live in the field using a large and demographically diverse pool of panelists.

For VocaLabs news and information, please go to http://www.vocalabs.com.

CONTACT INFORMATION

Press Contact:
Jessica Ament
Vocal Laboratories, Inc.
952-941-6580 X 202
jament@vocalabs.com