Press Release

VocaLabs At SpeechTEK

EDEN PRAIRIE, Minn., August 14, 2003 - Vocal Laboratories, the pioneer of usability surveys for customer service, will be presenting and exhibiting at the SpeechTEK EXPO and Conference September 29 - October 2, 2003 at the New York Marriott Marquis.

The annual event brings together the needs of applications developers, Web designers and IT project managers interested in speech recognition, text-to-speech, speaker verification and the platforms and tools that support them.

Peter Leppik, CEO of VocaLabs will be presenting at 1:30 on October 1, 2003 on Speech and User Satisfaction. Mr. Leppik will be examining issues, identifying practices, and proposing advanced survey solutions directed at usability and customer satisfaction testing.

VocaLabs will be exhibiting at the Fall Conference in booth # 611. "The SpeechTEK 2003 Conference is a perfect match of topic, timing and format to create awareness about our services with both broad reach and significant impact to the Speech Industry. We are looking forward to exhibiting at the event." said Jessica J. Ament, VP of Marketing, VocaLabs.

"The Speech Industry has become the place where our services are in high demand," said Rick Rappe, VP of Business Development at VocaLabs. "Our usability and customer satisfaction testing partner well within the speech industry. We provide application developers will the tools to make informed decisions by identifying the opportunities and problems early and throughout development. We ensure a rapid return on investment helping the applications become productive fast. Being at SpeechTEK is a great way for us to continually highlight the efficiency of our services in delivering high quality customer care."

In addition, Mr. Leppik was nominated as one of the "Top Ten Leaders in Speech" as part of the Third Annual Speech Solution Awards for Speech Technology Magazine. Winners will be honored at SpeechTEK 2003.

For additional information about the 2003 SpeechTEK EXPO and Conference, please visit www.speechtek.com.

About Vocal Laboratories

VocaLabs helps companies use technology and resources to improve customer service. Our clients are end user enterprises, call center consultants, application providers and equipment vendors. We use feedback from thousands of people representing real customers to engineer and manage customer satisfaction.

For VocaLabs news and information, please go to http://www.vocalabs.com.

CONTACT INFORMATION

Press Contact:
Jessica Ament
Vocal Laboratories, Inc.
952-941-6580 X 202
jament@vocalabs.com