Press Release

VocaLabs Announces VocaLabs-Professional, A Research Tool For Ongoing Usability And Customer Satisfaction Testing

EDEN PRAIRIE, Minn., March 7, 2004 - Vocal Laboratories, the authority in measuring customers experiences announces VocaLabs-Professional, or VocalPro.

VocalPro is designed to make it easier to conduct performance tests on prototype applications at any stage of development. It also enables VocaLabs' partners to include usability studies in the development and marketing of smaller speech applications.

Any VocaLabs client can purchase Panelist Research Units (PRU's) in quantities of 1,500 or more. A PRU equals one test call and one completed questionnaire response in a VocaLabs study. Upon completing a VocaLabs study, the appropriate number of PRU's are deducted from the client's balance. This allows the client to avoid setup charges and minimum sizes, making it economical to perform research on a smaller scale, and providing substantial cost savings for larger clients. When PRU's are purchased in sufficient volume, the total cost of a VocaLabs study can be as low as $6.50 per participant, regardless of the project size.

"Our clients are very interested in thoroughly testing new applications at various stages of development," said Rick Rappe, VP of Business Development at VocaLabs. "VocalPro brings VocaLabs' cost-effective usability studies to a wider range of applications, puts more project design control in the hands of our clients, and speeds project development."

To find out more about VocalPro, please contact Rick Rappe at rrappe@vocalabs.com.

About Vocal Laboratories

VocaLabs solves the need for cost effective and statistically accurate feedback about client care Speech Recognition, IVR, human agent, and tone applications. Our clients are end user enterprises, call center consultants, application providers and equipment vendors. We have the unique ability to evaluate a customer contact application at any stage of development, from prototype to live in the field using a large and demographically diverse pool of panelists.

Contacts

Vocal Laboratories, Inc., Eden Prairie
Jessica Ament, 952-941-6580 X 202
jament@vocalabs.com
www.vocalabs.com