Press Release

VocaLabs adds veteran Michael P. (Rick) Rappe as Vice President of Sales

EDEN PRAIRIE, Minn., December 19, 2002 - Vocal Laboratories pioneer of customer satisfaction surveys for telephone based services, announced today that veteran Rick Rappe has joined the company as Vice President of Sales.

"Rick Rappe is a powerful addition to the VocaLabs team," Peter Leppik, VocaLabs CEO, said. "He brings more than 20 years of diverse sales, marketing and management experience to the company, and he is recognized for his strong sales and management background, strategic focus and seasoned business judgment. His telecommunications industry experience and management skills are decided assets as we continue to drive improvements in our performance and competitive position in the marketplace."

Previously, Rappe was founder and Chief Executive Officer of WirelessNorth, and in 1998 he was named as one of the top 50 wireless industry professionals. He has been a sought after speaker on a variety of business topics and is the author of multiple industry articles.

Since the mid-1980s, Rappe launched and managed several successful start-up companies where he implemented customer service agent incentive programs. He was involved with the installation of one of the first speech recognition systems over 20 years ago.

About Vocal Laboratories

VocaLabs provides feedback about telephone-based services to Fortune 1000 companies, telecommunications carriers, industry consultants, and equipment vendors. We use a panel of thousands of people we've recruited from all walks of life to quickly and cost-effectively evaluate the quality of call centers, voice-response systems, and speech-recognition applications.

The VocaLabs Survey process helps customers gain statistical intelligence on caller issues and problematic applications. This extensive data gathering process helps customers gain the information to ensure customer retention, increased revenues, market intelligence to deliver the highest level of customer satisfaction.

For VocaLabs news and information, please go to http://www.vocalabs.com.

CONTACT INFORMATION

Press Contact:
Jessica Ament
Vocal Laboratories, Inc.
952-941-6580 X 202
jament@vocalabs.com