Press Release
Vocal Laboratories Announces Expanded Professional Services
Vocal Laboratories Inc. today announced an expanded range of professional services offered to its clients.
VocaLabs has traditionally offered a suite of unique survey products specially designed for the unique challenges of a customer service or call center environment. In connection with its surveys, VocaLabs has offered design and process consulting to help its clients make the most effective use of their survey dollars.
With today's announcement, the company will be offering its expertise to clients who prefer to perform their own surveys or hire a third part for data collection. Services include:
- Survey Design: create a custom survey questionnaire and consult about the appropriate survey process to meet the client's business goals.
- Survey Review: provide recommendations about an existing survey to improve the quality of the data and better meet the client's needs.
- Process Action Review: examine the business processes a client uses to turn survey data into improved customer service, and make recommendations for a more effective process.
- Data Analysis: In-depth analysis of survey data to generate specific recommendations for improving customer service.
"VocaLabs has developed considerable expertise in the best way to design, execute, and analyze surveys in a customer service environment," commented Peter Leppik, VocaLabs' CEO. "With this announcement, we're making this experience available to companies which may have an existing survey, or aren't yet sure which survey process makes the most sense for their unique requirements."
For more information about VocaLabs' services, please contact sales@vocalabs.com, or call 952-941-6580.
About Vocal Laboratories
Vocal Laboratories is a survey and professional services company specializing in collecting customer feedback about customer service quality. VocaLabs has won numerous industry awards for its innovative survey techniques for delivering timely, accurate, and actionable data in the call center.
Contacts
Vocal Laboratories, Inc.
Peter Leppik, 952-941-6580 X 201
pleppik@vocalabs.com
www.vocalabs.com