Press Release

VocaLabs Announces Real-Time On-Line Survey Results

EDEN PRAIRIE, Minn., January 16, 2003 - Vocal Laboratories, the pioneer of usability surveys for customer service, announced today real-time on-line survey access through its web-site. Accessing information while a survey is in progress is now only one click away for clients.

VocaLabs' on-line survey is fast, secure and easy for clients to use. The on-line capability in viewing survey results allows clients direct access to survey data as it comes in, faster access to survey data, ease of use in sharing information with people and the ability to share the information without having to replicate a CD.

Daniel Taylor, VP of Development and Operations at Vocal Laboratories, stressed the critical importance of "moving deliverable results in real-time on-line, allowing clients the capability to stay in tune with survey performance and results as the survey progresses."

About Vocal Laboratories

VocaLabs provides feedback about telephone-based services to Fortune 1000 companies, telecommunications carriers, industry consultants, and equipment vendors. We use a panel of thousands of people we've recruited from all walks of life to quickly and cost-effectively evaluate the quality of call centers, voice-response systems, and speech-recognition applications.

The VocaLabs Survey process helps customers gain statistical intelligence on caller issues and problematic applications. This extensive data gathering process helps customers gain the information to ensure customer retention, increased revenues, market intelligence to deliver the highest level of customer satisfaction.

For VocaLabs news and information, please go to http://www.vocalabs.com.

CONTACT INFORMATION

Press Contact:
Jessica Ament
Vocal Laboratories, Inc.
952-941-6580 X 202
jament@vocalabs.com