Events

SpeechTek 2009

August 23-27, 2009
New York Marriot Marquis
New York City

We invite you to visit our booth and attend our presentation.

Success for Speech Applications
Thursday, August 27, 1:30 PM - 4:30 PM

Ensuring the success or failure of a speech application requires determining the relevant success criteria, measuring the performance of the application based on those metrics, and taking the appropriate actions at each stage of development to ensure the criteria are met. This tutorial will discuss how to determine success criteria, based on the business goals of the project; benchmarking the application metrics to ensure the success criteria are appropriate and achievable; evaluating the performance of competing application prototypes; and ensuring continued application success after project completion through continuous improvement.
Presented by Peter Leppik, CEO, Vocal Laboratories Inc.

Industry Awards

Call Center Magazine: Product of the Year 2007
Annual Call Center Exposition 2006: Best in Show
Finance and Commerce: 2004 Innovator of the Year
AVIOS SpeechTEK 2003: Best in Show