National Customer Service Survey - Verizon Customer Service

National Customer Service Survey
of Communications Services Customer Service

an independent, ongoing consumer opinion study tracking customer service quality at major communications companies including Verizon

TO REACH VERIZON CUSTOMER SERVICE AND PARTICIPATE IN THE VOCALABS SURVEY
CALL TOLL FREE

(Your call will be directed through Vocalabs and connected to Verizon.
For more information please see the disclaimer below.)

Verizon Wireless Customer Service: (800) 894-3861
Verizon Prepaid Wireless Customer Service: (800) 894-3862
FIOS and Residential Customer Service: (866) 703-3354

Call Customer Service
through Vocalabs

Select from one of the numbers above and Vocalabs will connect you to the Verizon customer service department of your choice.

Share Your Opinions
with Vocalabs

If you’re selected to participate in this independent national survey of consumer banking customer service, a Vocalabs interviewer will call you after your call to Verizon.

WANT TO CALL VERIZON DIRECTLY?

If you prefer not to participate in the Vocalabs survey, you can use the numbers below to directly contact the customer service department of Verizon.

Verizon Wireless Customer Service: (800) 922-0204
Verizon Prepaid Wireless Customer Service: (888) 294-6804
FIOS and Residential Customer Service: (800) 837-4966

ABOUT THE NATIONAL CUSTOMER SERVICE SURVEY

Vocal Laboratories Inc. (Vocalabs) is an independent research company that conducts surveys of customer service experiences. The National Customer Service Survey is an independent, third-party consumer study conducted by Vocalabs to measure and compare the quality of customer service in a variety of industries.  The National Customer Service Survey is conducted, sponsored and underwritten solely by Vocalabs, and is not connected to, paid for, endorsed, or approved by Verizon or any other third party.

If you choose to participate in the National Customer Service Survey by using one of the numbers at the top of this page, please know that your customer service call will first connect to Vocalabs before being forwarded to Verizon's customer service. After you complete your customer service call, a Vocalabs interviewer may call you back and ask you to take a brief survey about your experience.

For more information about the information we collect and how your survey answers and personally identifying information may be used by Vocalabs, please see our Privacy Policy.

For recently published results please see www.vocalabs.com/published-research. For more information about the National Customer Service Survey, please visit www.vocalabs.com/benchmarking. Summary results are published periodically, and complete survey data is available to Vocalabs' clients. Learn More.