2004

• Issue: 16 - October 2004 - VocaLabs One Hour Assessment
• Issue: 17 - October 2004 - Coming Soon: Gourmet Customer Service
• Issue: 15 - July 2004 - Customer Service Automation is Unique
• Issue: 14 - June 2004 - From Good Intentions to Bad Automation
• Issue: 13 - April 2004 - SectorPulse Airlines
• Issue: 12 - March 2004 - VocaLabs Professional
• Issue: 11 - January 2004 - VocaLabs SectorPulse