Press Release Archives

2012

February 2, 2012 - AT&T Takes Top Spot as Sprint, T-Mobile Fall in Mobile Phone Customer Service Survey
February 2, 2012 - Apple’s Lead in Tech Support Quality Continues to Slip in Consumer Survey

2011

October 24, 2011 - AT&T Gaining while Sprint Declines in Mobile Phone Customer Service Survey
October 24, 2011 - Bank of America and Wells Fargo Lead in Banking Customer Service Survey
August 1, 2011 - Apple’s Lead in Tech Support Quality Slipping in Consumer Survey, HP Steadily Improving
August 1, 2011 - Verizon and Sprint On Top in Mobile Phone Customer Service Survey
April 29, 2011 - AT&T To Benefit from T-Mobile Customer Loyalty
January 26, 2011 - Apple Continues to Lead in Call Satisfaction, Sees Decline in Problem Resolution and IVR Satisfaction
January 25, 2011 - Sprint Takes Lead in Call Satisfaction and First Call Resolution

2010

August 11, 2010 - Apple Widens Lead Over Dell and HP in Customer Satisfaction with Phone-Based Tech Support
August 11, 2010 - Sprint Posts Dramatic Improvements in Mobile Phone Customer Service Study
March 18, 2010 - Verizon and T-Mobile On Top in Mobile Phone Customer Service Survey
February 4, 2010 - Apple Continues to Lead in Customer Service Quality in Tech Support Survey, HP Makes Significant Improvements

2009

July 16, 2009 - Vocalabs Receives 2009 Speech Technology Excellence Award
June 24, 2009 - Apple Leads in Customer Satisfaction in Vocalabs Tech Support Study
March 22, 2009 - Vocalabs Appoints Emily de Rotstein as VP Sales and Marketing to Lead Company Growth Strategy

2008

January 29, 2008 - Verizon Wireless and T-Mobile Tie for First Place in VocaLabs Customer Service Study
January 29, 2008 - Bank of America Leads the Pack in VocaLabs Study of Customer Service

2007

October 22, 2007 - Bank of America Leads the Pack in VocaLabs Study of Customer Service
October 22, 2007 - Verizon Wireless Remains on Top in VocaLabs Customer Service Study
July 19, 2007 - Bank of America and PayPal On Top in VocaLabs Study of Customer Service
July 17, 2007 - Verizon Takes the Lead in VocaLabs Customer Service Study
May 6, 2007 - Vocal Laboratories Announces Expanded Professional Services
April 11, 2007 - Washington Mutual and Bank of America On Top in VocaLabs Study of Customer Service
April 11, 2007 - T-Mobile Earns All "A's" in VocaLabs Customer Service Study
January 11, 2007 - T-Mobile Leads in VocaLabs Satisfaction Study
January 11, 2007 - Scores Decline in VocaLabs Satisfaction Study of Retail Banking

2006

October 9, 2006 - T-Mobile & Verizon Wireless Tie in VocaLabs Satisfaction Study
October 9, 2006 - Washington Mutual Leads in VocaLabs Satisfaction Study of Retail Banking
July 17, 2006 - T-Mobile Leads in VocaLabs Satisfaction Study
July 17, 2006 - PayPal Outperforms Traditional Banks in VocaLabs Satisfaction Study
April 18, 2006 - Wireless Customer Service Improving with Verizon and T-Mobile Neck and Neck in VocaLabs Study of Customer Satisfaction
January 18, 2006 - Washington Mutual Still on Top in VocaLabs Customer Care Study
January 18, 2006 - Verizon Still on Top in VocaLabs Study of Customer Satisfaction
January 18, 2006 - Washington Mutual Still Satisfaction Leader in VocaLabs Customer Care Study

2005

October 18, 2005 - Vocal Laboratories Report on Customer Care Among Financial Institutions Shows Washington Mutual on Top
October 18, 2005 - Southwest Still at the Top in VocaLabs Study of Airline Customer Service
October 18, 2005 - Verizon Wireless in the Top Spot in VocaLabs Study of Customer Service Quality
September 13, 2005 - Vocal Laboratories Announces Express Feedback Service
July 18, 2005 - VocaLabs' SectorPulse Report Shows T-Mobile and Verizon Continue to Lead Wireless Customer Service
April 18, 2005 - Southwest Customer Service Leads In VocaLabs SectorPulse Airlines Report For The Second Time
April 18, 2005 - Verizon Wireless Customer Satisfaction Edges out T-Mobile In The Latest VocaLabs SectorPulse Report
April 18, 2005 - VocaLabs SectorPulse Report Reveals Poor Customer Service In Four Major Financial Services Companies
January 25, 2005 - T-Mobile Still Leading in Customer Service In VocaLabs' SectorPulse Report
January 24, 2005 - VocaLabs Announces Availability of "Gourmet Customer Service," A New Book On Delivering Quality Customer Service

2004

October 26, 2004 - Southwest Airlines Leaps To Top Of Customer Service In VocaLabs SectorPulse Airlines Report
October 25, 2004 - Vocal Laboratories SectorPulse Report Reveals Photo Finish Between Customer Service At T-Mobile and Verizon
August 15, 2004 - VocaLabs' One Hour Assessment Transforms The Customer Service Experience
August 2, 2004 - VocaLabs SectorPulse Report Shows Newcomer T-Mobile Pulling Ahead of Verizon in Customer Service
April 18, 2004 - American Airlines Achieves Highest Customer Care Quality In VocaLabs SectorPulse Airline Report
April 18, 2004 - Verizon Wireless Achieves Highest Scores In VocaLabs SectorPulse Wireless Quarterly Report
March 7, 2004 - VocaLabs Announces VocaLabs-Professional, A Research Tool For Ongoing Usability And Customer Satisfaction Testing
January 21, 2004 - VocaLabs SectorPulse Reports Awards Verizon Wireless Highest In Customer Service Quality
January 15, 2004 - VocaLabs Awards TARGUSinfo and Voice Partners' Application Highest Certification In Call Completion And Call Consistency

2003

September 10, 2003 - VocaLabs At 2003 SOCAP Annual Conference
August 13, 2003 - VocaLabs At SpeechTEK
July 15, 2003 - VocaLabs Survey Shows JetBlue Airways Reservations Line Provides Outstanding Customer Service
June 9, 2003 - VocaLabs Awards American Airlines Reservations Line With An "A" In Call Completion
May 26, 2003 - VocaLabs Passes 30,000 Panelist Milestone
May 5, 2003 - VocaLabs Introduces Interactive Drill Down
April 15, 2003 - VocaLabs Enhances Service Offerings
April 9, 2003 - Vocal Laboratories Wins "Best Of Show" Award at AVIOS/SpeechTEK Conference
March 27, 2003 - VocaLabs Awards Northwest Airlines Reservations Line With An "A" In Caller Satisfaction
February 19, 2003 - Vocal Laboratories Introduces Market Research Survey As A Standard Survey Package
February 4, 2003 - VocaLabs Expands Demographic Data To Include Cell Phone Ownership
January 23, 2003 - VocaLabs Crosses 15,000 Panelist Milestone
January 16, 2003 - VocaLabs Announces Real-Time On-Line Survey Results
January 8, 2003 - VocaLabs Announces Customer Satisfaction Benchmarks

2002

December 19, 2002 - VocaLabs adds veteran Michael P. (Rick) Rappe as Vice President of Sales
December 9, 2002 - Vocal Laboratories Announces Four Strategies To Turn Customer Service Into A Competitive Weapon
November 22, 2002 - Improving Customer Service May Be More Cost Effective Than Investing In More Brand Loyalty Advertising

Press Release Archives