The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Say it ain't so!
Tuesday - July 31, 2007 11:41 AM in
Falling in love is hard, because there's always the risk that your beloved will break your heart.
So it seems, then, that my favorite airline, Midwest Airlines, is considering selling itself to AirTran. That's like the beautiful princess thinking about marrying the ogre. Shreknotwithstanding, that's just not the ending you want to see.
Midwest is famous for its comfy seats, outstanding customer service, and baked-on-board chocolate chip cookies. AirTran is famous for being grounded by the FAA after maintenance problems and a fatal crash back in the mid-90's when the company was called ValuJet.
Midwest scores an impressive +0.43 on the VocaLabs Sucks Rocks Index, while AirTran gets only a mediocre -0.58.
Need I go on?
Posted by Peter Leppik
Midwest is famous for its comfy seats, outstanding customer service, and baked-on-board chocolate chip cookies. AirTran is famous for being grounded by the FAA after maintenance problems and a fatal crash back in the mid-90's when the company was called ValuJet.
Midwest scores an impressive +0.43 on the VocaLabs Sucks Rocks Index, while AirTran gets only a mediocre -0.58.
Need I go on?
Posted by Peter Leppik
Posted at 11:41 AM by | | | |