The Customer Service Survey
Announcing the Service Quality Tracker
Thu - October 12, 2006 02:19 PM in
Starting today, we're running a new set of surveys tracking different companies in the same industry. We call it the Service Quality Tracker.
Like our long-running SectorPulse surveys, we'll be publishing data comparing multiple competing companies' customer service quality head-to-head.
With Service Quality Tracker, any consumer can participate simply by using our alternative toll-free numbers to call the companies we track. We'll forward the call to the company, then call the participant back right after the end of the call with our survey.
The really cool thing, though, is that we'll be posting live survey data to our web page (once we've got enough survey responses). You'll be able to see which companies have the best customer service based on the freshest data available.
The first industry we're covering is computer technical support. The alternative phone numbers you use to participate are:
We're pretty excited about this new project, and we're hoping to be able to gather some very useful statistics about which companies do a better job of serving their customers. I'm also hoping that by making this information readily available to consumers, we'll be able to change buying habits, and induce companies to improve their support levels.
Posted by Peter Leppik
With Service Quality Tracker, any consumer can participate simply by using our alternative toll-free numbers to call the companies we track. We'll forward the call to the company, then call the participant back right after the end of the call with our survey.
The really cool thing, though, is that we'll be posting live survey data to our web page (once we've got enough survey responses). You'll be able to see which companies have the best customer service based on the freshest data available.
The first industry we're covering is computer technical support. The alternative phone numbers you use to participate are:
| To Call | Dial | Instead of |
|---|---|---|
| Apple Technical Support | 800-894-3218 | 800-275-2273 |
| Dell Technical Support | 800-894-3639 | 800-624-9896 |
| Gateway Technical Support | 800-894-3552 | 800-846-2301 |
| HP Technical Support | 800-871-4439 | 800-474-6836 |
We're pretty excited about this new project, and we're hoping to be able to gather some very useful statistics about which companies do a better job of serving their customers. I'm also hoping that by making this information readily available to consumers, we'll be able to change buying habits, and induce companies to improve their support levels.
Posted by Peter Leppik
Posted at 02:19 PM | | | | |