The Customer Service Survey
Live Stats!
Fri - March 16, 2007 12:21 PM in
We've now got live statistics posted for our Service Quality Tracker. This is our project to measure the relative quality of customer service at different companies in real time, based on consumer surveys.
Right now we're tracking four major PC manufacturers on the quality of their technical support. We rate each company on Satisfaction (the percentage of customers satisfied with their call) and Effectiveness (the percentage of customers who said they got what they needed on the call). Scores for Apple, Dell, Gateway, and HP are displayed, based on the most recent survey data.
As of this writing, the number of surveys for each company is relatively small, so I expect the numbers to bounce around a bit. As we collect more surveys, they should stabilize and give a reliable indication of how well each company's customer service is performing.
Posted by Peter Leppik
As of this writing, the number of surveys for each company is relatively small, so I expect the numbers to bounce around a bit. As we collect more surveys, they should stabilize and give a reliable indication of how well each company's customer service is performing.
Posted by Peter Leppik
Posted at 12:21 PM | | | | |