The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Back from vacation
Monday - June 25, 2007 02:38 PM in
I'm back, and had a wonderful time.
I don't have anything terribly insightful to say about customer service surveys today, as I'm still digging through the pile of mail and phone calls from the week I was gone.
I will say this, though, about the impact of customer service: we took Amtrak's Empire Builder train for this trip, and where flying is (these days) a painful chore, riding the train was effortless and fun.
It's amazing the difference that makes: it's like getting a whole extra two days of vacation. We'll be returning to the train, and dreading the day we have to take the whole family to the airport.
Posted by Peter Leppik
I will say this, though, about the impact of customer service: we took Amtrak's Empire Builder train for this trip, and where flying is (these days) a painful chore, riding the train was effortless and fun.
It's amazing the difference that makes: it's like getting a whole extra two days of vacation. We'll be returning to the train, and dreading the day we have to take the whole family to the airport.
Posted by Peter Leppik
Posted at 02:38 PM by | | | |