The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
A Good Rant
Friday - September 30, 2005 09:51 AM in
Sometimes when you're frustrated, you just need a good rant.
Here's one from someone upset at the new speech recognition system at Rogers.
I have no idea if the customer service at Rogers is anything like what this person describes. One problem with reading stories like this is you don't know if this is a typical experience or if this is the one-in-a-thousand customers who have a bad experience with an otherwise good system.
But it sure makes an entertaining story.
Posted by Peter Leppik
I have no idea if the customer service at Rogers is anything like what this person describes. One problem with reading stories like this is you don't know if this is a typical experience or if this is the one-in-a-thousand customers who have a bad experience with an otherwise good system.
But it sure makes an entertaining story.
Posted by Peter Leppik
Posted at 09:51 AM by | | | |