The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
At Least I Admit I Have a Problem
Sunday - December 04, 2005 07:17 PM in
People who know me occasionally accuse me of being an Apple bigot, a charge to which I cheerfully plead "guilty."
But just to prove that I'm not so much of a bigot as to be blind, I found a customer service horror story about Apple, to balance all the horror stories from Dell I've been writing about lately.
Well, maybe "horror story" is a bit too strong of a term, since everything seems to have been resolved, and with minimal loss of hair or gnashing of teeth. Call it an "irritation story."
Posted by Peter Leppik
Well, maybe "horror story" is a bit too strong of a term, since everything seems to have been resolved, and with minimal loss of hair or gnashing of teeth. Call it an "irritation story."
Posted by Peter Leppik
Posted at 07:17 PM by | | | |