The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Cancel my Account!
Tuesday - June 13, 2006 09:59 PM in
One recurring horror story is trying to cancel service from AOL.
Here's a rant from one frustrated former customer, (alternate link) with a difference: he recorded the call (alternate audio link).
AOL probably thinks they can "save" a few customers by making them jump through the extra hoops, but really, all they're doing is contributing to their reputation for poor service.
AOL probably thinks they can "save" a few customers by making them jump through the extra hoops, but really, all they're doing is contributing to their reputation for poor service.
Posted at 09:59 PM by | | | |