The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Hello? I want to give you money!
Thursday - June 29, 2006 03:51 PM in
Here's a quicky from Glen Reynolds (aka the Instapundit) who was trying to update his credit card info for a Verizon wireless data card.
He couldn't get through to customer service because the data-only card doesn't have a phone number, and the system wouldn't let him through without entering his wireless phone number (dialing zero just caused Verizon to hang up). The e-mail notifications didn't have a valid return address.
The solution? Pretend to be a prospective--not current--customer in order to reach a human.
Posted by Peter Leppik
The solution? Pretend to be a prospective--not current--customer in order to reach a human.
Posted by Peter Leppik
Posted at 03:51 PM by | | | |