The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Nightline, the Consumerist, and AOL
Tuesday - July 18, 2006 10:36 AM in
One of the messages we've been hammering hard lately is that the game has changed in customer service. The Internet has shifted the balance of power in favor of the consumer, and even one bad service experience can explode into a storm of bad PR.
If you still don't believe me, check out this video of a segment on Nightline (thanks to The Consumerist). Not only does it present our case nicely, it adds to the storm of bad publicity at AOL, Comcast, Dell, and others.
Posted by Peter Leppik
Posted by Peter Leppik
Posted at 10:36 AM by | | | |