The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Spam blocked!
Friday - January 26, 2007 02:35 PM in
One side-effect of our recent office move is that our company's IP address has changed.
For those not familiar, an IP address is to the Internet as a street address is to the post office: a universal code which tells the Internet where to route our data.
We discovered that our new IP address was blocked by att.net as a source of spam--evidently, at some point in the murky past AT&T (and apparently nobody else) decided that any e-mail originating from that address was automatically suspect. We assume this was a mistake, since as far as we know this address hasn't been used by anyone before us.
In researching the problem we stumbled on this article from a couple years ago. It looks like they've improved since then, but we're still waiting to see how long it will take to fix our problem.
Posted by Peter Leppik
We discovered that our new IP address was blocked by att.net as a source of spam--evidently, at some point in the murky past AT&T (and apparently nobody else) decided that any e-mail originating from that address was automatically suspect. We assume this was a mistake, since as far as we know this address hasn't been used by anyone before us.
In researching the problem we stumbled on this article from a couple years ago. It looks like they've improved since then, but we're still waiting to see how long it will take to fix our problem.
Posted by Peter Leppik
Posted at 02:35 PM by | | | |