The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Disgruntled customers
Tuesday - June 05, 2007 02:50 PM in
Consumer frustration with service levels at PC manufacturers bubbled out again today in a blog entry at Information Week.
Apparently they're planning upcoming articles about customer service quality, and it's good to see the coverage. Customer service and tech support is often viewed as a cost center rather than an integral part of the product being sold--maybe this will help move some PC manufacturers to see the light.
Posted by Peter Leppik
Posted by Peter Leppik
Posted at 02:50 PM by | | | |