The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Passing along a couple rants
Wednesday - July 18, 2007 02:20 PM in
A couple of customer service rants crossed my desk yesterday.
First, from the Political Animal blog, a long complaint about pricing and customer service at the "new" AT&T. It seems that the company has been raising some prices in California in a fairly breathtaking way, and Kevin Drum's attempts to get to the bottom of his bill took some effort: "The first two times, they hung up on us after we'd been on hold for 20 minutes. The third time, I got transferred to about nine different people, including twice to India, before someone finally transferred me to 'AT&T California,' where I learned, among other things, that my phone service had been switched from 'Legacy AT&T' to 'The New AT&T.' Fine. Whatever."
Next, NPR's Scott Simon records his version of a more honest recorded greeting for an airline customer service line: "Hi. Welcome to our airline you poor fool. I'm going to ask you a series of questions, just to keep you occupied, shouting into the phone. But I'm a recording. I can't understand a thing you say."
Posted by Peter Leppik
Next, NPR's Scott Simon records his version of a more honest recorded greeting for an airline customer service line: "Hi. Welcome to our airline you poor fool. I'm going to ask you a series of questions, just to keep you occupied, shouting into the phone. But I'm a recording. I can't understand a thing you say."
Posted by Peter Leppik
Posted at 02:20 PM by | | | |