The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Back from Winter Break
Wednesday - January 02, 2008 02:35 PM in
So I asked employee C11329 to be transfered to her manager. She told me she was the most senior person at Palm. I asked her again politely to transfer me to her manager. She told me she had none. I asked to be transfered to the person that was reviewing her work, giving her assignments, etc.. I was told she had none. I told her I felt that was odd as, apart from the chairman and CEO, I didn't know of anyone in a company not having a manager. She told me she was the CEO.
For a second, I paused. "You're the CEO of Palm, Inc.?" I asked again, not really believing what I was hearing. "Yes, I am" she replied, now with a defiant tone. "So you're telling me you're Ed Colligan?" I asked. "I am the CEO and that's all you need to know."
The first comment is also priceless:
Tristan, what right do you have to complain? You got to speak to the CEO of the company! That's great service!
Posted by Peter Leppik
Posted at 02:35 PM by | | | |