The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Add this to the list of reasons to provide good customer service
Monday - June 23, 2008 02:03 PM in
by Peter Leppik
There are lots of reasons to focus on providing good customer service: customer loyalty, higher perceived value, employee morale, etc.
To that list we can add something new, thanks to Comcast: avoiding the risk that your call center employees will document all your service problems, then leak it to a website read by millions of your customers.
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