The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
90% of Success
Tuesday - September 09, 2008 01:53 PM in
by Peter Leppik
As the saying goes, 90% of success is just showing up. Translated to customer service, you might say that 90% of good service is simple competence. Most of the biggest consumer complaints amount to a failure to do the basics, like answer the phone, provide correct information about products and services, etc.
So with that extremely tenuous connection to the topic of this blog, here's a web site you'll be giggling over all day: Cake Wrecks. Imagine ordering a clown cake for your six-year-old's birthday party. On the big day, with all the kids eagerly awaiting their treat, you open the box and discover Mortis, the Dead Clown.
Or your entire department is gathered by HR for the annual review of company policies, and the boss decides to get a cake decorated to celebrate the occasion.
So enjoy, just try to get some work done the rest of the day.
| | |