The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Error Handling
Tuesday - September 30, 2008 02:04 PM in
by Peter Leppik
One of the hot topics among the people who design speech recognition systems is what is the best way to handle errors. Errors are inevitable, after all, and dealing with them gracefully can make the difference between a good customer experience and a bad one.
I don't know what the best way to handle errors is, but I'm fairly confident that this recording has to be the worst (via Daily WTF).
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