The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Welcome, Consumerist visitors!
Wednesday - January 24, 2007 02:32 PM in
A lot of people are visiting this blog today by way of The Consumerist, which linked to my article on Monday about the anatomy of a dissatisfied customer.
The survey and recordings I posted for that article were collected as part of our Service Quality Tracker program, which invites consumers to help us measure the quality of tech support at four major computer companies.
If you're interested in participating in this survey program, it's easy and open to all. All you need to do is use our alternative toll-free number when calling Apple, Dell, Gateway, or HP for tech support. We take care of the rest.
Posted by Peter Leppik
If you're interested in participating in this survey program, it's easy and open to all. All you need to do is use our alternative toll-free number when calling Apple, Dell, Gateway, or HP for tech support. We take care of the rest.
Posted by Peter Leppik
Posted at 02:32 PM by | | | |