The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
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Wednesday - September 28, 2005 04:19 PM in
A visitor to our booth at ACCE passed along this pearl of wisdom:
"Everyone understands that the receptionist needs to be the most pleasant, helpful, well-groomed person in the company. When are they going to understand that in a call center, every single agent is the public face of the company?"
Posted by Peter Leppik
Posted by Peter Leppik
Posted at 04:19 PM by | | | |