The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
And Now, From The Other End of the Phone
Friday - October 14, 2005 10:15 AM in
We spend a lot of time writing about the customer experience on this blog. And why not? That's our business.
But you know that's only half the picture. For the other half of the picture, we turn to the writings of the call center staff themselves, those hard-working individuals who try so hard to make sure all customers get good service in spite of themselves.
Most of these blogs are (understandably) anonymous. But they all make for entertaining and enlightening reading:
My Worst Call of the Day
The Call Center QA Blues
CallGirl Confessions
Call Centre Redemption
Call Center Blurbs
The Supervisor of Call Center Hell
The Boss Man
Call Center Purgatory
And Another Thing
Posted by Peter Leppik
Most of these blogs are (understandably) anonymous. But they all make for entertaining and enlightening reading:
My Worst Call of the Day
The Call Center QA Blues
CallGirl Confessions
Call Centre Redemption
Call Center Blurbs
The Supervisor of Call Center Hell
The Boss Man
Call Center Purgatory
And Another Thing
Posted by Peter Leppik
Posted at 10:15 AM by | | | |