The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
SpeechTEK West: Day 1
Monday - January 30, 2006 10:01 PM in
Today was the first day of SpeechTEK West. I moderated a morning workshop on speech tuning, and I was pleased to see a significant turnout.
Tomorrow is when the "real" conference begins, with the exhibit floor open and the first day of main track sessions. The floor is smaller this year than last, but the opening reception had a good crowd.
SpeechTEK West has always been an event trying to find its place in the world, overshadowed by its larger and older sister conference in New York. It was formed just a few years ago from AVIOS (the Applied Voice Input Output Society) conference, and absorbed a couple of other events along the way. A couple years ago they experimented with a disastrous combination of SpeechTEK and a Microsoft Visual Basic conference (it was a disaster because the two events really had little to do with each other, but everyone was forced to pay the higher fees of the Microsoft show for a less useful event); and last year they tried creating a new show called Service Automation Expo.
Now it's just plain old SpeechTEK West, in a new venue and without a lot of the extraneous baggage from other colocated events. And it actually seems like it might be working. In a smaller, more focused format, attendance appears (at first glance) to be better than last year, and they don't have the embarrassment of a half-empty show floor.
Posted by Peter Leppik
SpeechTEK West has always been an event trying to find its place in the world, overshadowed by its larger and older sister conference in New York. It was formed just a few years ago from AVIOS (the Applied Voice Input Output Society) conference, and absorbed a couple of other events along the way. A couple years ago they experimented with a disastrous combination of SpeechTEK and a Microsoft Visual Basic conference (it was a disaster because the two events really had little to do with each other, but everyone was forced to pay the higher fees of the Microsoft show for a less useful event); and last year they tried creating a new show called Service Automation Expo.
Now it's just plain old SpeechTEK West, in a new venue and without a lot of the extraneous baggage from other colocated events. And it actually seems like it might be working. In a smaller, more focused format, attendance appears (at first glance) to be better than last year, and they don't have the embarrassment of a half-empty show floor.
Posted by Peter Leppik
Posted at 10:01 PM by | | | |