The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
A different approach to customer service
Friday - February 10, 2006 02:39 PM in
It's casual Friday, so here's something a little different.
Maris, a fellow Minnesotan, hires a guy to plow her driveway in the winter. Except that he has, well, a different approach to customer service:
"....some of you must think I plow for fun....do you need a bill in the mailbox everytime I plow? Or can you figure it out, that the lack of snow on your driveway was due in part to my service. Starting NOW, you don't pay me 2-3 weeks your cancelled. And, you can shovel it yourself."
Read the rest of it here.
Posted by Peter Leppik
"....some of you must think I plow for fun....do you need a bill in the mailbox everytime I plow? Or can you figure it out, that the lack of snow on your driveway was due in part to my service. Starting NOW, you don't pay me 2-3 weeks your cancelled. And, you can shovel it yourself."
Read the rest of it here.
Posted by Peter Leppik
Posted at 02:39 PM by | | | |