The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Giving Consumers a Voice
Wednesday - February 22, 2006 01:18 PM in
Buzz-o-Phone is a fascinating concept. There's a toll-free number anyone can call and say anything for up to two minutes.
The recordings make fascinating listening. Most of them have to do with consumer experiences, probably 2/3 positive and 1/3 relating negative experiences. This one about FedEx should be required listening for any call center manager trying to improve satisfaction.
Posted by Peter Leppik
Posted by Peter Leppik
Posted at 01:18 PM by | | | |