The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Online Service
Wednesday - July 05, 2006 02:34 PM in
Here's an interesting tidbit: research sponsored by an online retail services provider (cough cough, no bias here) shows that over half the customer inquiries asked of online retailers went unanswered.
Of the inquiries which were answered, a large fraction got useless answers.
It would be more interesting to know how the study was conducted, and which retailers did a better job.
Posted by Peter Leppik
It would be more interesting to know how the study was conducted, and which retailers did a better job.
Posted by Peter Leppik
Posted at 02:34 PM by | | | |