The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Listen to me on the radio
Wednesday - July 12, 2006 03:03 PM in
I was interviewed onMyTechnologyLawyer.com yesterday as part of a show on speech recognition. You can download the complete audio of the show; my segment begins about halfway through.
I talk about the importance of testing in designing speech applications, and I get a pretty good plug for my book, Gourmet Customer Service. No plug for this blog, though.
Posted by Peter Leppik
Posted by Peter Leppik
Posted at 03:03 PM by | | | |