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VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.


New VocaLabs Newsletter Available

Thursday - July 20, 2006 02:49 PM in

by

Issue #28 of VocaLabs' Newsletter, Quality Times is available on our website.

In this issue, we write about the Four Keys to Survey Success, and talk about the latest results in our ongoing SectorPulse tracking of customer service quality at mobile phone and financial services companies.

If you want to receive Quality Times via e-mail whenever there's a new issue out, just fill out the form on the web page.

Posted by Peter Leppik

Posted at 02:49 PM by | | | |