The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
What happens when you fire an AOL retention specialist?
Thursday - August 10, 2006 01:43 PM in
AOL recently announced that it will be cutting thousands of staff as it switches from a paid online service to free.
Presumably, most of the retention specialists, those call center agents tasked with preventing customers from canceling their service, will get the axe. So what happens when you try to fire a retention specialist?
UserFriendly has the answer.
Posted by Peter Leppik
UserFriendly has the answer.
Posted by Peter Leppik
Posted at 01:43 PM by | | | |