The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
To Be or Not to Be, That is the SpeechTek Question
Monday - August 14, 2006 01:44 PM in
I believe we have attended, either as speakers, exhibitors or both, each annual SpeechTek convention, since VocaLabs' inception. Sponsored by Speech Technology magazine and often described as an insider's trade show, that was ok as many of our sales of testing services are to OEMs and VARs of speech technology systems and applications. In fact one of the more exciting venues was the SpeechTek challenge in which teams from various vendors were given 24 hours to design a new application. VocaLabs would test the contestant's entries, the comparative data presented, and winners would be declared in several categories. It was intense, but we received a lot of positive attention from the voice user interface design (VUIDs) community on the quality of our research.
In July, Speech Technology magazine, and the related trade show was sold to an enterprise named Information Today, a publisher of industry specific trade magazines and trade show promoters. InfoToday promises to alter both the magazine and the trade shows (There is also a SpeechTek West venue) into a more general interest publication and show. The hope is to attract more end users of self service technology and broaden the interest base.
We wish them all the best. As we have reported time and again, it is not talking to a computer people object to, but rather bad design. The less isolated from real user needs the VUIDs community becomes, the probability increases that easier to use designs will be built.
Posted by Rick Rappe'
We wish them all the best. As we have reported time and again, it is not talking to a computer people object to, but rather bad design. The less isolated from real user needs the VUIDs community becomes, the probability increases that easier to use designs will be built.
Posted by Rick Rappe'
Posted at 01:44 PM by | | | |