The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Friday Fun
Friday - May 18, 2007 12:33 PM in
Okay, I've been passing along stuff at the expense of call centers (and especially offshore call centers) for a few weeks. Now it's time to pick on speech recognition.
Automated speech recognition is amazingly sophisticated, but still not as sophisticated as the human brain. Don't believe me? Check out this version of The Jabberwocky, as transcribed by voice recognition software.
Posted by Peter Leppik
Posted by Peter Leppik
Posted at 12:33 PM by | | | |