The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
NPR on Customer Service
Tuesday - May 22, 2007 11:47 AM in
National Public Radio ran a segment yesterday about the effect of bad customer service.
Take a listen: it's nothing we don't already know, but as per usual, NPR tells the story more coherently and articulately than I ever could.
Posted by Peter Leppik
Posted by Peter Leppik
Posted at 11:47 AM by | | | |