The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
State of the art call center: 1958
Tuesday - August 14, 2007 04:33 PM in
Here's a quick tidbit: a photo of a state-of-the-art reservations center from 1958. They had the amazing ability to reserve a room at any Hilton hotel anywhere, and confirm your reservation while you were still on the phone!
Posted by Peter Leppik
Posted at 04:33 PM by | | | |