The Customer Service Survey
Do customers notice when service improves?
Tue - November 13, 2007 03:41 PM in
Interesting article in The Consumerist today, asking if Best Buy is putting more effort into its customer service.
I don't know what Best Buy is up to, but I thought it was interesting because Best Buy has often taken slings and arrows for bad service in the past, and gotten some bad publicity for it.
It's true that in the Age of the Internet a company can acquire a reputation for bad service much faster than before. I suspect that the corollary may also be true: that a company can rehabilitate its reputation much faster than before, too.
Posted by Peter Leppik
It's true that in the Age of the Internet a company can acquire a reputation for bad service much faster than before. I suspect that the corollary may also be true: that a company can rehabilitate its reputation much faster than before, too.
Posted by Peter Leppik
Posted at 03:41 PM | | | | |