The Customer Service Survey
Butt of the Joke
Thu - November 29, 2007 02:20 PM in
Just in case you needed it, here's more evidence that the state of phone customer service is so bad it's the butt of the joke.
The Writers' Guild of America, as part of their strike against Hollywood producers, made a short video (starring actress Holly Hunter) depicting what would presumably happen if professional scriptwriters were sacrificed on the altar of cutting costs.
When Hunter has trouble with part of the script, she asks to speak to the writer on the phone. Instead she gets transferred to a call center in India, where the rep has considerable difficulty understanding why she's calling.
It's cute. And sad, in a way, that customer service has become such a handy metaphor for "something completely unrelated to what you want or need."
Posted by Peter Leppik
When Hunter has trouble with part of the script, she asks to speak to the writer on the phone. Instead she gets transferred to a call center in India, where the rep has considerable difficulty understanding why she's calling.
It's cute. And sad, in a way, that customer service has become such a handy metaphor for "something completely unrelated to what you want or need."
Posted by Peter Leppik
Posted at 02:20 PM | | | | |