The Customer Service Survey
A Slow Day in the Call Center
Fri - January 4, 2008 02:19 PM in
No matter how carefully staffed, every call center is going to have slow moments.
So what's a CSR to do on those days when call volume just isn't enough to keep you nailed to the phone? In the old days, you'd review training material, chat with coworkers at the water cooler, maybe even read a book.
Today....we've got YouTube.
Posted by Peter Leppik
Today....we've got YouTube.
Posted by Peter Leppik
Posted at 02:19 PM | | | | |