The Customer Service Survey
"The Sounds of Silence"
Thu - January 17, 2008 04:05 PM in
This has been around for a couple years, but I only stumbled upon it today: David Pogue's 2006 presentation at the TED conference about simplicity.
It's a 20 minute presentation, but well worth watching to the end. He talks about the frustrations of modern technology for the average consumer, a lot of which basically boils down to the fact that the capabilities of modern gadgets have outstripped our ability to make those functions understandable to non-experts.
The best part, though, comes right at the beginning with his song, "The Sounds of Silence," about waiting on hold for tech support.
Posted by Peter Leppik
The best part, though, comes right at the beginning with his song, "The Sounds of Silence," about waiting on hold for tech support.
Posted by Peter Leppik
Posted at 04:05 PM | | | | |