The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Back door
Thursday - February 14, 2008 02:29 PM in
Julianne Dalcanton accidentally discovered a back-door way to escape United Airlines' speech-based self service system.
Amusing as her story is, I wonder how long this will take to show up on Gethuman.com, resulting in an entirely predictable flood of obscenity-flinging customers at United.
Posted by Peter Leppik
Posted by Peter Leppik
Posted at 02:29 PM by | | | |