The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
New call center blog
Friday - February 29, 2008 02:51 PM in
I just stumbled on a new call center industry blog today, run by theNational Association of Call Centers. The blog is written by Paul Stockford of Saddletree Research, and the NACC is run by David Butler.
I don't know much of anything about either NACC or the people involved, but the first few blog entries certainly show some promise. I intend to go introduce myself and see what those folks are all about...
Posted by Peter Leppik
Posted by Peter Leppik
Posted at 02:51 PM by | | | |