The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Extra! Extra! Customers Still Fed Up
Thursday - March 20, 2008 11:01 AM in
"Customers are angry about customer service" is a staple of consumer reporting. If I passed along every one of those articles, this would be the "Customers Angry About Service" blog.
Still, it's been a while since I've linked to one of those articles, so it's about time for another. Today's choice comes from the Christian Science Monitor, and features consumers complaining about clueless customer service reps, useless automation, and phone reps based overseas. There's also the hopeful conclusion about how more companies are starting to get the message and focus on service.
Enjoy!
Posted by Peter Leppik
Enjoy!
Posted by Peter Leppik
Posted at 11:01 AM by | | | |