The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
Why Do I Love Apple?
Thursday - May 01, 2008 01:04 PM in
I've been out of the blogging loop for a couple weeks, thanks to some travel and lots of sick kids at home. So, apologies to our loyal reader (Hi, Mom!) for the long dry spell.
I stumbled across an interesting analysis yesterday on the Equity Private blog, where the anonymous author wonders why she loves Apple so much. After a lengthy analysis in which she talks about how many other companies try to maintain market share by building customer-unfriendly barriers around their products, the summary captures it perfectly:
Many big consumer-oriented companies can learn a lot from this statement.
Posted by Peter Leppik
Posted at 01:04 PM by | | | |