The Customer Service Survey
VocaLabs' weblog providing news and commentary on the challenges of providing good customer service.
You Can Find Anything on Google
Thursday - October 30, 2008 12:56 PM in
by Peter Leppik
Searching for a topical theme for today's blog entry, I fell back on my usual technique: search Google for relevant terms, and find something which makes a good "hook."
After a few random search terms didn't pan out, I tried searching for "Halloween Customer Service," hoping I could find a cute story about call center agents dressed in costume, or a company which re-records its IVR prompts in a Count Dracula voice in October. Whatever.
The first item at the top of the list was Halloween Customer Service Jobs, from the MySpace Jobs board. Eight pages of job listings are available.
Whoa. I had never thought that Halloween even had customer service, much less that an entire job board might be devoted to filling positions therein.
It turns out that most of the listed positions are at party supply stores and the various transient costume stores which pop up all over the country this time of year.
It's a commentary on the super-connected ultra-globalized world we live in that you can type a somewhat nonsensical phrase like "Halloween Customer Service" into a search engine and come up with over a hundred job listings.
One final point: I started this blog entry remarking on my use of Google to try to find something to hook a blog entry onto, no matter how tangential. I think I succeeded.
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